Credit Card Policy: Effective January 1, 2026, a 3.99% surcharge will be applied to all credit card transactions due to increased processing fees. To avoid this fee, we gladly accept cash or check payments. Check or cash payments may be mailed to: 6885 Taylor Rd SW, Reynoldsburg, OH 43068. Payments may also be dropped off at our facility during business hours. Thank you for your understanding and continued support.

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In-Home Pet Sitting & Dog Walking Cancellation Policy: We require a minimum of 24 business hours’ notice for cancellations. Cancellations made with less than 24 business hours’ will be charged the full amount.​
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Pet Resort Feeding Separation Surcharge Policy: To ensure the safety and well-being of all dogs during mealtimes, some dogs may require separate feeding areas due to food guarding, anxiety, or special dietary needs. This policy outlines our surcharge for dogs who must be fed separately.

 

When Separation is Required. Dogs will be fed separately if they:

 

• Display food aggression or resource guarding

• Require hand-feeding or extended supervision

• Have medical conditions that require close feeding monitoring

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Surcharge Details

A $10 per day surcharge will apply when a dog must be separated from the above reasons.

A $5 per day for more than 2 dogs in a family that needs to be separated. 

 

Grooming Policies:

• Cancellations made less than 48 hours before the grooming appointment
  or no-shows will be charged 100% of the grooming service.

• Late arrivals may result in a shortened service or rescheduling at our discretion.
   

General Cancellation Policies for Other Services:

• Any cancellation or no show of daycare, training, or pet taxi services with less than 24 hours’ will be charged full price.
   

Early Lodging Departure Policies:

• If your pup goes home earlier than planned, unused nights or services are still charged in full. This time was reserved just for your pup, and we may have turned other clients away to hold their spot.

• Early departures must still be checked out by our designated pick-up time
  to avoid additional extended day stay fee.

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Lodging Reservation Policies:

• Cancellations made less than 48 hours before check-in or no-shows will be charged the full stay.

• All pets must be up to date on required vaccinations before check-in.

• Any additional services (daycare, enrichment, grooming, medication handling, etc.) will be added to the final bill at check-out.
   

Pet Taxi Policies:

• Pet Taxi services must be scheduled in advance and are based on availability.

• Any cancellation with less than 24 hours’ notice will be charged in full.

• If the driver arrives and no one is available to release the pet or we don’t have access into the home, this is considered a no-show and will be charged in full.

• Pets must be safely secured and ready for pickup at the scheduled time.
   

State Weather Emergency:

• Services may still operate, if safe to do so, with heightened
  safety measures.

• Clients will be notified in advance about delays or cancellations.

• Rescheduling will be offered without penalties.

• Services may continue with adjusted schedules.

• Possible delays for safety.

• Service may be cancelled due to safety reasons under our discretion. No fees
  or charges will apply.

• All pets that are lodging at our pet resort or have in-home pet sitting will still be cared for, however, possible delays may occur.

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Pet Resort Lodging Early Departure Policy: We understand plans can change. If you need to pick up your dog early, please review our policy:

• Notice: Provide at least 24 hours’ notice if picking up before your scheduled check-out.

• Refunds/Credits: Early departures are non-refundable. A credit may be offered for future stays with 72+ hours’ notice, at management’s discretion.

• Check-Out Time: Pick-ups before 12 PM no additional charges apply. After 12 PM, an extended stay fee of $25 applies per dog.

• Holidays/Peak Periods: No refunds or credits during holiday or peak times.​
   

Last Minute In-Home Add-Ons: Please allow as much time for additional scheduling for in-home visits or dog walking as possible. Same day requests maybe scheduled but are not always guaranteed. There will be a onetime $20 convenience charge in addition to your dog walking or pet sitting visit price for visits scheduled less than 24 hours. You can schedule by using the client portal/app, texting our business text line, emailing us at info@furballfitnesspetcare.com or calling (614.986.9890). An email confirmation will be sent for your records.
 

Scheduled In-Home Visits: We offer morning, mid-day, evening and bedtime visits. Furball Fitness Dog Walking & Pet Care, LLC does not accept time specific requests as we cannot accurately guarantee specific times.

 

Extended In-Home Visit Times: If you need a visit extended for any reason, you are responsible for the increase in price. OFFICE HOURS: We will answer phone, text, email, schedule requests and service change requests between 8 a.m. and 5 p.m. Dog walking and pet sitting visits are completed between 8 a.m. and 10 p.m., 7 days a week.

 

Home Access: For safety reasons we no longer hold onto your keys. We like YOU to have possession of your key(s) and know where they are always located. Here are some options:

• Hide-a-way key(s) securely hidden on your property

• Garage or Door Keypad Code

• Either provide your own or purchase a lock box from us for $20, it is then yours to keep. You set the code.

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We require 2 ways into the home in case the battery goes out in the garage or door keypad, or a key doesn’t work for some reason.. Please Note: We cannot use the myQ Garage App. 
 

Substitutes: If for some reason, your assigned pet sitter cannot make their visit for any reason, we will send another pet sitter who we feel would be a good fit or leadership to complete your service.

 

In-Home Leadership Random Check-ins: We take the care of our clients’ pets very seriously. Even though our sitters are well qualified and trained we still do drop-in check-ins to make sure everything is to our standards.

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In-Home Multiple Pet Care Policy:

At Furball Fitness, we are committed to providing safe, attentive, and high-quality care for every pet in our care. To ensure that each pet receives the proper attention and to account for the additional time, resources, and responsibility involved, we have a policy regarding households with more than three (3) pets.

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Policy Details

• Standard pet sitting rates apply for up to three (3) pets in the same household.

• For each additional pet 4th and beyond, a $7 per pet, aquarium, or cage, per visit/day surcharge will be applied.

• The surcharge helps coverage additional feeding, cleanup, and supervision time and the ​added responsibility of caring for a larger group of animals.
   

Special Considerations

• Exotic pets, pets with special medical needs, or animals requiring individualized care plans may incur additional fees beyond the standard surcharge, which will be discussed in advance.

• For households with more than 5 pets, customized care packages and pricing may be required to ensure proper attention and safety.
   

Why This Policy Exists

We want to make sure that each pet receives the attention they deserve while keeping our sitters’ workload safe and manageable. This policy allows us to maintain high-quality care standards for all pets in our care.

 

Emergencies:

• Client agrees to authorize Furball Fitness Dog Walking & Pet Care, LLC to handle any emergencies that may arise. Furball Fitness, LLC will make every effort to contact client. In the event client cannot be contacted, client authorizes Furball Fitness Dog Walking & Pet Care, LLC to use their best judgment and to be available at an hourly rate of $50 to oversee the circumstances.

• Furball Fitness Dog Walking & Pet Care, LLC requires you to have a responsible party to take care of your dog(s), cat(s) or other pets in the event of unforeseen circumstances such an event of inclement weather or a natural disaster. It is best your emergency contact is a neighbor so they can reach your home. Furball Fitness Dog Walking & Pet Care, LLC is not responsible for dogs, cats or other pets in these circumstances.

 

Holidays: In-home pet sitting, there will be an additional $15 charge per visit or $30 per overnight. Holidays include New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. 

*Regular daily walks do not occur on holidays, unless separately scheduled.

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Caring for additional pets from another household that are staying with you:
There will be an additional 50% up charge for each visit.. Also paperwork and a meet & greet are required prior first visit. 

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Dog Walking & In-Home Pet Sitting No-Share Policy: When hiring Furball Fitness Dog Walking & Pet Care, LLC, we would like to be the sole pet caregiver while you are away. We would prefer not to share pet care visits or walks with others. This includes neighbors, family members (not living on the property), cleaning services, maintenance personnel, or other pet care individuals. This policy helps avoid confusion or accidents, such as duplicate medication doses or a pet escaping due to unsecured conditions, etc.

 

If you choose to share pet care responsibilities with one of these parties, our liability insurance will become invalid, and we will not be responsible if something happens to your pet or your property.

 

Dog Walking & In-Home Pet Sitting Inclement Weather Policy:

At Furball Fitness, the safety and well-being of your pets and our sitters are our top priorities. In the event of severe weather (e.g., snowstorms, tornados, extreme heat, heavy rain, or other hazardous conditions), we will take the following measures:

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1. Communication:

• We will notify you as soon as possible if weather conditions may impact our ability to provide services.

• You are encouraged to share emergency contact information and a backup plan in case of delays.
   

2. Safety Adjustments:

• For dogs: Walks may be shortened or replaced with indoor activities (e.g., playtime or mental stimulation) to keep them safe and comfortable.

• For other pets: We will ensure all feeding, care, and cleaning routines are maintained while minimizing exposure to hazardous weather.
   

3. Access to Property:

• Please ensure walkways, driveways, and entrances are cleared and safe for access in snowy or icy conditions.
   

4. Emergency Situations:

• If severe weather prevents us from reaching your home, we will notify you immediately and work with your emergency contact or backup sitter.
   

5. Cancellations or Rescheduling:

• If dog walking or pet sitting services need to be canceled or rescheduled by Furball Fitness due to inclement weather, no cancellation fee(s) will be charge

Thank you for understanding and helping us prioritize safety for everyone involved!
 

Inclement Weather Policy for Pet Sitting Clients if it is not safe to drive to your home to care for your pets. (Two Options):

• Option One: During inclement weather, our policies require a local resource (emergency contact) we can call if inclement weather threatens our ability to service your pet while we are pet sitting. If this happens, we will pass off care of the animal until our pet sitters can safely resume servicing your home. Should this be the case, you will be notified via phone, text and email we have on file for you.

• Option Two: Alternatively, when possible (after determined by our pet sitter availability) we can provide round the clock service, and stay in your home at a rate at our hourly rate of $50. until it is safe for our sitter to resume going to and from your home as scheduled.